Shipping policy

At Tuff Customs, we are committed to delivering your car accessories promptly and securely. Please review our shipping policy to understand how we handle orders, shipping timelines, and delivery.

1. Order Processing

1.1 Processing Time:

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is received.
  • Custom or personalized items may require additional processing time, which will be specified at checkout.

1.2 Order Confirmation:
You will receive a confirmation email once your order has been placed. A second email with tracking details will be sent once your order has shipped.

2. Shipping Methods and Delivery Times

2.1 Shipping Options:
We offer shipping via Startrack Express

2.2 Delivery Timeframes:
Delivery times depend on your location and selected shipping method. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control (e.g., weather, carrier delays, customs processing).

3. Shipping Costs

3.2 Free Shipping:
We offer free shipping on orders. Terms and conditions apply.

5. Tracking Your Order

5.1 Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

6. Lost, Damaged, or Delayed Shipments

6.1 Lost or Delayed Shipments:

  • If your shipment is delayed or appears lost, please contact the carrier directly using your tracking number.
  • For additional assistance, reach out to us at [ gtdynamix2@gmail.com ].

6.2 Damaged Items:

  • If your order arrives damaged, please notify us within 7 days of delivery. Include photos of the damaged packaging and items to assist with the claims process.

7. Changes to Orders

7.1 Address Changes:
If you need to update your shipping address, please contact us as soon as possible at [Insert Contact Information]. We cannot make changes once the order has shipped.

7.2 Order Cancellations:
Orders can be canceled before they are shipped. Once shipped, cancellations are no longer possible.

8. Contact Us

For questions or concerns about shipping, please reach out to us:

  • Email: [gtdymamix2@gmail.com]
  • Phone: [0419110326]
  • Store Address: [SA AUTO Unit 5 16-20 Birmingham Street Mile End S.A 5031]

We appreciate your business and are committed to ensuring your orders arrive safely and on time. Thank you for choosing Tuff Customs!