Refund policy

 

At Tuff Customs, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our return policy to understand the guidelines and process for returning items.

Eligibility for Returns

  1. Return Period:
    • Items must be returned within 60 days of purchase or delivery date.
  2. Condition of Items:
    • Products must be in new, unused condition, with all original packaging, tags, and accessories included.
  3. Proof of Purchase:
    • A valid receipt, order confirmation, or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products.
  • Clearance or sale items (unless defective).
  • Items damaged due to misuse, improper installation, or normal wear and tear.

Return Process

  1. Initiate a Return:

    • Contact our customer service team at [gtdynamix2@gmail.com] to request a return authorization.
    • Provide your order number, details of the item(s) being returned, and the reason for the return.

  2. Prepare Your Return:

    • Pack the item securely in its original packaging. Include any accessories, manuals, or other components.
    • Attach the provided return label (if applicable) to the package.

  3. Ship Your Return:

    • Send your return to [Insert Return Address] using a trackable shipping method.
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  1. Inspection and Approval:
    • Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria.
  2. Processing Time:
    • Approved refunds will be processed within 2 business days of receiving the returned item(s).
  3. Refund Method:
    • Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you prefer an exchange for a different product, size, or color:

  • Contact us to initiate the exchange process.
  • Exchanges are subject to product availability.
  • Additional shipping charges may apply.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of delivery.
  • Provide photos of the damage or defect, along with your order details.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

Contact Us

For questions or assistance with returns, please contact our customer support team:

  • Email: [gtdynamix2@gmail.com]
  • Phone: [0419 110 326]
  • Store Address: [SA AUTO Unit 5 16-20 Birmingham Street Mile End S.A 5031]

We value your business and will do our best to ensure a smooth return process. Thank you for shopping at Tuff Customs Car Accessories Store!